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Privacy Policy

Last updated: 10/24/2025

Introduction

Poinsett Heating & Air Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you provide to us, including:

  • Name and contact information (email address, phone number, mailing address)
  • Service address and property details
  • Payment information (processed securely through third-party payment processors)
  • Communication preferences
  • Service history and notes

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser information
  • Device information
  • Usage data and analytics
  • Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

  • Provide and improve our HVAC services
  • Schedule appointments and send service reminders
  • Process payments and maintain records
  • Communicate with you about our services
  • Send promotional materials (with your consent)
  • Comply with legal obligations
  • Protect against fraud and unauthorized access

Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service providers who assist in our operations
  • Payment processors for transaction processing
  • Legal authorities when required by law
  • Business partners with your explicit consent

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt-out of marketing communications
  • Object to certain data processing activities

Cookies

We use cookies and similar technologies to enhance your experience on our website. You can control cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us: